Local IT Manager (467)

Job Description

Ubisoft’s 20,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their dedication and talent has brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.

As the Local IT Manager you are responsible for ensuring a proper support service quality for a specific site. You will oversee all operational tasks related to the site such as meeting room configuration, team movement, inventory management and request follow-up. You will be fully involved on the operational tasks of its team, dedicating most of its time to operational topics.

What you will do

 

  • Manage the Local IT team, creating a collaborative working environment 
  • Own the studio’s IT decision process and provide support to the studio’s strategic objectives in alignment with the global strategy and the other sites of the region
  • Gather feedback from representatives of all projects & studio management to make sure support is in line with expectations
  • Work with the Finance team to agree the IT budget
  • Oversee the customer request distribution and timely resolution within the Local IT team of the site
  • Ensure quality reporting on operational tasks and status of support, budget and inventory -This includes forward planning and stock ordering
  • Ensure Software and Hardware standards and inventory are updated and accurate
  • Ensure awareness of Ubisoft and Studio Best Practices / Policies
  • Be the technical and managerial escalation level for the studio’s employees
  • Represent and advocate the studio’s interests within the global IT organization, providing reports of projects for global use
  • Support other operations teams with additional tasks 
  • Working collaboratively with our other studio Local IT Managers and teams
  • Responsible for the triage, execution, and resolution of all local IT tickets
  • Periodically covering other studio sites as the situation requires

Qualifications

What you will bring

  • Minimum of 3+ years experience in developing, leading and managing IT teams
  • Excellent interpersonal and communication skills
  • Strong people management and organizational skills
  • Broad technical IT knowledge with experience in IT support 
  • Experience with budget management 
  • Service oriented mentality
  • Great understanding of site realities and awareness of regional and global impacts
  • Continuous improvement mindset
  • Ability to prioritize a broad range of tasks and projects efficiently & make decisions quickly and effectively in a fast-paced changing environment 
  • Ability to work autonomously with ownership
  • Ability to work well in teams, to cooperate and communicate with individuals and stakeholders from various backgrounds and hierarchical levels
  • College diploma in Information Technology, or equivalent experience
  • ITIL v3 or higher foundation certification is a benefit
  • PMP or Prince2 certification is a benefit

Additional Information

Benefits & Relocation

We’re offering flexible working with some remote work available, 22 days annual leave + Christmas shutdown (usually 3 days), private healthcare (with option to add immediate family), life insurance & income protection, workplace pension scheme, paid volunteering days, annual fitness & well-being allowance, games, technology & merchandise, subsidised travel and excellent relocation support, should you need it!

Find out more about Ubisoft Leamington: https://reflections.ubisoft.com/about/ubisoft-leamington/

Facebook: https://www.facebook.com/Ubisoft.Leamington

Twitter: https://twitter.com/ubileam

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our gamers community.

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