Live Operations Manager [Unannounced Project] (300)

Job Description

Ubisoft Leamington has been a member of the Ubisoft family since January 2017 and has collaborated on Tom Clancy’s The Division & The Division 2, Far Cry 5 and Starlink: Battle For Atlas. Currently comprised of a 70-strong team, the studio is a solid and experienced group supported by a mix of veteran developers and promising young talent. Based in Royal Leamington Spa, Ubisoft Leamington is at the heart of a thriving destination for UK game developers.

Job Purpose

Oversee and coordinate the live operations of a game/project and ensure the attainment of the objectives set by the Live Producer.

Leadership Responsibilities

  • Build an effective team to ensure it is fully resourced, a manageable size and a good mix of levels and foster the team player culture;
  • Plan, prioritise and set inspiring objectives for your team members all year long;
  • Empower your team members with clear expectations and hold them accountable for their key results;
  •  Provide your team members with ongoing and meaningful feedback on performance and development -- ensuring positive acknowledgement of all achievements, both big and small;
  • Enable your team members to reflect and prepare their future in their role and at Ubisoft;
  • Engage and positively influence team members and stakeholders around a vision;
  • Navigate through ambiguity and embrace change with a positive mindset;
  • Create the environment for initiatives and ideas to emerge and grow;
  • Care about people:  be exemplary and supportive;
  • Communicate with impact and promote an open dialogue within your team.

 Job Responsibilities

  • Help define the scope of the project and deliverables by estimating the impact in terms of workload and resources;
  • Ensure that priorities are managed and respected according to the plan set out with the producer and online operations director;
  • Report on the advancement of the deliverables (planned versus actual) to the team, producer and online operations director and address any gaps;
  • Support and ensure the effective coordination of the operations and technical teams;
  • Support and coordinate pre-launch operations activities (beta coordination);
  • Take part in developing the launch plan and coordinate execution;
  • Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.);
  • Ensure clear communications and effective coordination with internal and external service providers (SFO, online services, etc.).
  • Supporting the line manager in any ad hoc tasks and duties.

Qualifications

Skills and Knowledge

  • Familiarity with common scheduling, task and issue tracking tools – MS Project, Jira, etc;
  • Able to create, manage and track schedules for a team of engineers;
  • Self-motivated and pro-active with a strong work ethic;
  • Excellent oral and written communication and general soft skills;
  • In-depth knowledge of different software development methods such as Test Driven Development, Unit Testing, Agile, etc;

Relevant Experience

  • Experience managing and leading technical staff;
  • Several years of commercial software development experience as a senior engineer with significant involvement in 2 published games a plus;
  • Bachelor’s degree in a relevant subject or equivalent industry experience;

Online/mobile game development experience an asset.

Additional Information

Benefits & Relocation

Flexible working, 22 days annual leave + Christmas shutdown, private healthcare (with option to add immediate family), life insurance & income protection, workplace pension scheme, paid volunteering days, annual fitness & well-being allowance, games, technology & merchandise, subsidised travel and many more...

Relocation assistance is available to anyone currently living 50 miles or more from the studio location. Please contact a member of the talent acquisition team to find out what we have to offer and how we can support with your move here... relocation really doesn't have to be a daunting prospect.

Find out more about Ubisoft Reflections: https://reflections.ubisoft.com/about/ubisoft-leamington/

Facebook: https://www.facebook.com/pg/Ubisoft.Reflections

Twitter: https://twitter.com/UbiReflections

Ubisoft Reflections & Ubisoft Leamington is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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